Improving The Client Experience

Asking A Favor

Improving-client-experience

Most of you may remember that I had a double hard drive failure last winter. All of my images were safely backed up in multiple places, so I didn’t lose any of those, but I did lose a LOT of little things that weren’t backed up. One of them that I sorely miss was a document that I created called “KIND WORDS” , where I saved all of the kind words of thanks and encouragement that I received over the years from my clients. I often referred to it as a pick-me-up during those times when I would get discouraged by the business end of the photography business.  Like at tax time… or when a piece of equipment broke…or when I felt overwhelmed by keeping up with technology…or when the traveling got cumbersome.

I have been spending a ton of time lately working on my blog-site. I wanted to make sure that any potential client who visits it is able to see exactly what I do and how it works to have a session with me. I now have a more detailed What to Wear section as well as a link to some examples on my Pinterest board. I’ve added more information to my FAQs page and I created a special page for Extended Family sessions. I finally had some free time and  updated my portfolio to include recent images to represent my current work. I’ve tried to make it as easy as possible for people to be able to get all of the information that they could possibly want, to try to help them decide if Casual Moments Photography is a good fit for them. But the one thing that I know that I would want to know – above all others – is if I could trust the photographer to give me great images and good service.

So I decided to implement something that I have wanted to do for a long time, but just never seemed to get to:  a Client Satisfaction Survey. If you could just take a few minutes (it’s short!) to fill it out, I would be so grateful! It would help me in three ways:

1. It would help me see where I’m doing a good job, and where I need to improve…and that will benefit YOU! I really want to improve the client experience as much as I can.

2. I hope to use your words as reviews/testimonials on my site, which can help others decide if they would like to become a client.

3. I can finally get my KIND WORDS document back…and remember exactly why I’m in this business after all 🙂

You can find it here: Help Me To Improve My Business

THANK YOU!!!

Hello Friends

I have the coolest job in the world. I get to create gorgeous images of beautiful kids and families, so they can remember these precious days forever!

I live on Lake Keowee in SC, but I travel frequently back to the Pittsburgh/Washington PA area and do sessions in BOTH places!

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